Terms and Conditions

These policies apply when you visit the Waashkaro website, contact us, create a booking, make a payment, or use any service arranged by Waashkaro through the website, mobile applications, telephone, WhatsApp, or another approved channel. Please read them before booking a service.

1. Terms and Conditions

1.1 Acceptance and eligibility

By using Waashkaro or confirming a booking, you agree to these Terms and the policies referenced herein. You must be legally capable of entering into a binding contract under applicable Indian law. A person under 18 years of age may use the service only through and under the direct supervision of a parent or legal guardian.

1.2 Account and booking information

You must provide accurate contact, address, location, vehicle, property, and service information. Keep any password or one-time password (OTP) confidential. A booking is confirmed only when Waashkaro issues a formal electronic confirmation. Slots are estimates and may change because of traffic conditions, weather events, gate access, safety considerations, staff availability, or events outside our reasonable control.

1.3 Services

Waashkaro arranges vehicle washing, interior cleaning, detailing, and other vehicle care services shown on the website and mobile applications. Services may be performed by our employees, contractors, or approved service partners. The exact inclusions, exclusions, duration, and details displayed at booking form part of your order. Results may vary according to the condition, age, material, and accessibility of the item or premises.

1.4 Your responsibilities

As a customer booking services through Waashkaro, you agree to:

• Provide safe, lawful access to the service location and obtain society, owner, parking, water, or other required permissions prior to arrival.
• Remove cash, jewellery, documents, electronics, and other valuables from the vehicle before service begins.
• Tell us about existing scratches, dents, stains, loose parts, electrical faults, fragile materials, water sensitivity, pets, hazards, or special care requirements before the service commences.
• Ensure that an adult is available where access, inspection, approval, or vehicle handover is required.
• Treat service personnel respectfully and do not request unsafe, abusive, discriminatory, or unlawful work.

1.5 Price, payment, and additional work

The total payable amount and available payment methods will be shown before confirmation. We will not add paid work without your prior explicit approval. Waashkaro is presently not registered under GST; therefore GST is not charged and documents issued by us are not GST tax invoices. If our tax status changes, applicable taxes will be disclosed prospectively before payment.

1.6 Service records and photographs

We may take time-stamped photographs or short videos before, during, or after a service when reasonably needed for service proof, quality checks, safety, insurance claims, or dispute resolution. We will seek separate permission before using identifiable customer images for advertising or public promotion.

1.7 Acceptable use and suspension

You must not misuse the website or mobile apps, attempt unauthorised access, submit false bookings, avoid payment, harass personnel, or use the service unlawfully. We may refuse, suspend, or cancel access when reasonably necessary for safety, suspected fraud, non-payment, abuse, repeated misuse, or legal compliance.

1.8 Intellectual property

The Waashkaro name, logo, website design, text, graphics, software, and other materials are owned by or licensed to KENAR GLOBAL PRIVATE LIMITED. You may use them only for personal use of the service and may not copy, sell, modify, or commercially exploit them without written permission.

1.9 Liability

To the extent permitted by law, Waashkaro is responsible only for direct loss that is proven to have been caused by our breach or negligence. We are not responsible for pre-existing defects, normal wear, hidden or inherent material defects, unsecured valuables, inaccurate instructions, third-party acts, or events outside our reasonable control. Nothing in these Terms excludes liability that cannot lawfully be excluded, including applicable consumer rights or liability for fraud, wilful misconduct, or gross negligence.

1.10 Governing law and disputes

These Terms are governed by the laws of India. Please first contact our Grievance Officer so we can try to resolve any issue promptly and amicably. Subject to any mandatory consumer jurisdiction, courts at Pune, Maharashtra will have exclusive jurisdiction. Nothing here prevents a consumer from approaching a competent consumer commission, regulator, or court.

Updates to These Terms

We may update these policies to reflect changes in services, technology, business practices, or law. The revised version will be posted with a new effective date. Material changes will be communicated where required. Continued use after the new effective date means the revised terms apply to future use, subject to applicable law.