Service Delivery Policy

This Service Delivery Policy explains how services booked through the Waashkaro platform (operated by KENAR GLOBAL PRIVATE LIMITED) are fulfilled, dispatched, and completed.

1. Nature of Services (No Physical Shipping)

Waashkaro is an on-demand, mobile doorstep service platform. We specialize in vehicle washing, detailing, foam cleaning, ceramic coating, and sanitization services performed directly at the customer's vehicle location.

Important Clarification: Waashkaro does not sell, ship, or deliver physical goods, tangible parcels, or courier packages. Therefore, traditional freight shipping, courier tracking numbers, and postal delivery timelines do not apply. All services are rendered physically by our trained detailing personnel at the customer's specified location.

2. Booking Slots & Scheduling

• Operating Hours: Doorstep washing services are fulfilled between 06:00 AM and 10:00 PM, seven days a week.
• Slot Selection: When creating a booking on the Waashkaro website or mobile app, customers select an available date and hourly time window.
• Estimated Arrival Windows: Time slots represent estimated arrival windows. While our partners strive to arrive promptly at the start of your chosen slot, unforeseen factors such as heavy traffic, security gate entry delays, severe rain, or extended work on prior bookings may adjust arrival times. Customers are updated in real-time through the app.

3. Doorstep Delivery Workflow

• Partner Allocation: Upon booking confirmation, an authorized service partner is assigned based on geographic proximity to your service pin.
• Dispatch & Tracking: When the partner departs for your location, the booking status changes to Dispatched. You can view the technician's details and live route progress via the app.
• Arrival & Check-in: Upon arrival at your society, residence, or commercial parking, the technician checks in and conducts an initial vehicle exterior inspection.
• Execution of Service: The technician carries necessary high-foam machines, pH-neutral cleaners, pure water, and detailing tools to perform the ordered service.

4. Delivery Verification & Completion Handover

• Digital Photographic Records: The technician records time-stamped pre-service and post-service photographs of the vehicle directly inside the WaashKaro Partner App.
• Customer Inspection: Customers are invited to inspect the vehicle upon completion of detailing.
• Completion Confirmation: Service delivery is officially marked complete only after the customer confirms satisfactory handover via a one-time password (OTP) or digital completion acknowledgement.

5. Customer Access & Site Requirements

To ensure timely service delivery, customers are requested to:

• Ensure the vehicle is parked in an accessible, legal, and adequately illuminated space where work can be safely performed.
• Provide prior permission to security personnel or society management for partner and equipment entry.
• Remove cash, jewellery, mobile phones, and all personal valuables from inside the cabin prior to interior cleaning.

6. Service Delivery Charges

Waashkaro does not charge separate shipping or courier freight fees. Any door-to-door convenience charge or location surcharge (if applicable to distant service zones) is explicitly disclosed in the itemized payment summary before you confirm the booking.

7. Inquiries Regarding Delivery

For any questions regarding technician dispatch, service location coverage, or booking delivery status, please reach our helpline:

Customer Support: info@waashkaro.com • Phone: +91 91850 07500